Selected work · 2020–2026

Systems thinkingCreative directionProduct senseBrand and visual craftStorytellingPeople leadership

Timah Kabba

My path

Fifteen years across agencies, startups, consultancies, and in-house.

Agencies2010–14 · Junior → Senior Designer
Startups2014–17 · UX/UI, visual, lead
IDEO2017–20 · Multidisciplinary Lead
Airbnb.org2020–22 · Design Manager → Head of Design
Meta2023–25 · Senior Staff
02

Today I meet you as

A multidisciplinary design leader.

Brand in product is cross-functional work that depends on teams being conceptually grounded, coherent in craft, and fluent in the product itself. My role is to work with teams to create the conditions where brand and product can move as one.

Brand in product

Frameworks aren't decoration, they're how brand becomes a product decision teams can actually make.

Meta · expression system
300+ primitives · 75+ flows

Product and creative teams

I invest in design culture so that the bar is rooted in shared experiences and co-created standards.

Airbnb.org · 40 product surfaces
Guest and host experiences

Making the thing

Figma mockups, Claude Code prototypes, decks, a short storytelling moment. I lean in by making the thing, not just describing it.

Live prototype in this deck
Built with Claude Code

03

How I lead

Leading teams.

The work
Leader“What were you trying to say?”
Prompt“Why this direction, not the other one?”
Question“What’s the tradeoff you’re making here?”
Designer“Honestly, I’m not sure yet. The type feels off.”
Timah

Crit as a practice

Specificity is kind. Curiosity leads to rigor. Designers leave with direction and a sharper sense of why.

Physical moodboard on a studio wall

Make it visual

Figma mockups, moodboards, Claude Code prototypes, decks. I lean in by making the thing, not just describing it.

Tonal matrix
Color
Iconography
Type
AaAaAa
Charms

Shared language

Co-design workshops, tonal matrices, color systems. Frameworks are how brand becomes a product decision.

Team gathered around a table of printed work

Align through ritual

Museum visits, speaker series, play, team norms. Rituals that root the bar in shared experiences and co-created standards.

04
Meta Account illustration

Case study 01

Meta

How much expression should a product enable?

Senior Staff Creative Director, Visual Design Systems Team · 2023–25

05

Remit

A horizontal team, partnering across six product orgs.

As the senior creative staff, I was part of a multidisciplinary team of 12, partnering with design, product, and marketing leadership.

Horizontal team

Creative Director, Sr. StaffProduct Design ManagerDesign Program Manager
Art DirectorArt DirectorCommunication DesignerMotion
IllustratorIllustratorProduction ArtistProduction ArtistProducer

Plus the internal marketing agency, standalone app teams, and external vendors.

Partner orgs

InstagramWhatsAppBrand StudioGrowthAIMonetization
My roleTeamPartner orgs
06

01 · Mapping expression

Defining the ambition.

When tasked with redesigning the system, I started with an audit. A tonal matrix mapped existing work, revealing where expression clustered, where it was absent, and where the opportunity lived.

Meta illustration style before

The illustration style when I first joined

Engaging Utilitarian Minimal Bold Existing work clustered here Opportunity
Meta07

Creative direction

From soft and painterly to dimensional and vivid.

Early explorations set the ambition for the visual language before any rules were written.

Meta08

02 · Color system

Expanding the color system.

The pre-existing palette was limited in range, which flattened hierarchy and tone. We rebuilt it in OKLCH on a wide gamut (P3), unlocking 30% more color than sRGB.

Color evolved alongside the new illustration system, so restrained UI and expressive moments could share one language.

Meta09

03 · Illustration principles

Principles for a more immersive style.

01

Employ negative space, layering, and elevation to guide focus.

02

Use bold lines and polished, rounded shapes to enhance 3D quality.

03

Use symbolic elements and simplified forms to reinforce narrative clarity.

04

Leverage Meta blue to emphasize moments of agency and decision-making.

05

Use light, gradients, and color transitions to define spatial depth.

06

Guide attention with simple patterns and scale to create depth.

Meta10

Creative direction

Materiality exploration.

Light, gloss, translucency, and motion, tested on simple forms before they reached the product.

Meta10
Meta illustration style before the redesign
Before: flat, limited style

Designed for range

From utilitarian to fully expressive.

Shifting away from a flat, limited style, we introduced a more immersive language that adapts from utilitarian UI to highly expressive moments.

11

Key considerations · UXR

User research shaped the illustrations.

We tested illustration options with users to understand which metaphors built confidence and which raised concerns about linking accounts.

  1. 01

    Continue to prioritize illustrations that reinforce the concepts of “security” and “access.” A key or a keyhole works well.

  2. 02

    Pay close attention to whether an illustration risks triggering prominent F3 concerns. Illustrations that represent all the apps that could be linked (like the keychain and app icons) may pose such a risk.

  3. 03

    If an illustration does present a risk, assess whether the information it conveys is worth it, and if so, incorporate concern-mitigating language alongside it.

  4. 04

    Tread carefully when deploying illustrations early in pre-migration. This may be a user’s first exposure to F3. A simpler but less informative illustration may be the safest at this stage.

  5. 05

    To help distinguish it from FoA and increase the association with Meta, consider a more striking futuristic illustration or incorporate the Meta logo more prominently.

Illustration option 1
Option 1
Illustration option 2
Option 2
Illustration option 3
Option 3
Illustration option 4
Option 4

04 · Charm system

Recognizable metaphors that signal Meta.

Charms are reductive encapsulations of our brand’s equities or symbolic representations of product benefits. They drive immediate attribution and aid comprehension.

Meta12

05 · Judgment framework

Expression isn’t binary.

Different surfaces have fundamentally different jobs, so I developed a framework to apply the system with intention.

Range of illustrations from minimal to bold
Meta13
Meta Account on a laptop
Meta out-of-home signage

Across surfaces

Meta Accounts, on the web and out of home.

Customer flows

Every screen, tagged to what it delivers.

We mapped the Meta Accounts flows end to end and tagged each screen against three product benefits and two goals. The same lens ran across hundreds of flows.

Product benefits

Safety Security, privacy, integrity, peace of mind
Convenience Easy, familiar, streamlined, simple
Control Choice, clarity, customizable, personal

Goals

Brand attribution Meta as a portfolio, not a single app
Account comprehension What a Meta Account is and does

New to Meta

Migration

Registration

Registration
SafetyConvenienceAttribution

Pre-migration QP

Pre-migration QP
SafetyConvenience

Announcement

Announcement
SafetyConvenienceControl

Migration moment

Migration moment
SafetyComprehension

Meta Account NUX

Meta Account NUX
SafetyConvenienceControl

Impact

Cross-Meta impact.

300+

Primitives

New components shipped

75+

Product flows

Using the new illustration and iconography

130M+

Impressions

Campaign and digital impressions

“You’ve demonstrated exceptional skill leading across facets, including creative direction, storytelling, systems, product thinking, and people. You have a strong ability to make complexity comprehensible.”

Meta colleague

Meta15
Portrait of Diego, an Airbnb.org guest

Case study 02

airbnb.org

Trust was the experience.

Design Manager to Head of Design, Product and Creative · 2020–22

16

Team and practice

Building the creative practice across product and storytelling.

Core team

Head of Design, Product and Creative
Lead Product DesignerLead Product DesignerLead Product DesignerProduct Analyst
Content Design ManagerLead UX WriterCreative Writer
Research ManagerResearcherIllustratorCreative Lead

External partners

PhotographersDirectors of photographyIllustratorsEditorSoundProducerCreative technologistTalent agency
My roleTeamExternal partners
17

Scope

40 surfaces across Airbnb, influenced three ways.

Airbnb.org18
Grid of portraits from Airbnb.org photography

Photography

Trust begins with how people are represented.

We moved away from staged stock photography toward portraits of real guests, hosts, and partners, guided by principles for ethical storytelling.

Staged stock photo of a host at a door
Before: staged stock
Portrait of an Airbnb.org guest
After: real people
20
Airbnb.org visual language board

Visual language

This is where the system becomes visible: texture and tone that signal clarity, care, and intention.

22

From research to story

Research workshops with Diego shaped the story.

Insight 01

Community can be defined many ways

Community looked different for Diego. His mother, his imagination, and solitude shaped it most.

Insight 02

A network of kindness

After Harvey, his mother’s church and community rose to the occasion to repair her home.

Insight 03

Home is nomadic

“Home is the memories I keep from all the places I’ve been.”

Diego

Portrait of Diego

Portrait from the shoot

Co-designed with the guest

The workshops were co-design sessions. Diego shared his story, we clustered what we heard into themes, and dot voting decided which ones would carry the film.

“The volunteers did not care about the language barriers. They cared about humanity.”

Diego

Airbnb.org22

Films · Airbnb.org

Diego, after Hurricane Harvey.

A guest story about home, his mother, and the neighbors who helped rebuild her house.

My roleCreative direction TeamResearchers, director of photography, editor, sound, producer ResearchWorkshops with Diego

Films · Airbnb.org

A refugee couple in Ecuador.

Two people rebuilding their lives with support from HIAS.

My roleCreative direction PartnerHIAS
21

Across channels

Website, social, and newsletter.

Social stories

Social

9:41●●● ▮

Free, temporary housing for people in crisis.

Become a host→

Ways to help

Host a stay

Offer your space for free to someone who needs a place to stay.

Donate

Donations go directly toward funding stays for people in crisis.

Working with nonprofit partners

Partners on the ground identify people who need housing and help them book stays. Hosts in the community welcome them in.

Meet our partners→

How hosting works

A partner confirms each guest before they book. You choose your dates and approve every stay, and Airbnb waives its service fees.

Learn about hosting→

“The volunteers did not care about the language barriers. They cared about humanity.”

Diego, Airbnb.org guest

Help someone find a place to stay

Your donation funds stays for people displaced by disasters and conflict.

Donate→
Airbnb.org is a nonprofitPartners · Contact

Website

Newsletter: hosts needed for Afghan refugees

Newsletter

24
Billboard: Help us host Afghan refugees
Phone with campaign
Tote bag with illustration

Out of home

Billboards, merch, and press.

23

User research

Understanding guests in crisis.

An empathy map of what displaced guests think, hear, say, and see in the first hours after an emergency. It set the priorities for the guest flow: safety, clarity on how long they can stay, and help close to home.

What they think and feel

  • Overwhelmed by the immediate crisis and anxious about finding a safe place to stay.
  • Worried about the logistical details: “How long can I stay? Is the place safe?”

What they hear

  • News reports about the scale of the crisis, potentially increasing stress.
  • Stories from other people affected, sometimes offering hope or practical advice.

What they say and do

  • Asking for help and advice on social media or community channels.
  • Contacting friends and family to let them know they are safe.

What they see

  • Physical destruction or disruption in their surroundings due to the crisis.
  • Relief workers, emergency services, and other affected individuals.
Guests
in crisis
9:41●●● ▮
Guest results on mobile
Best fit
Near the train
Ready now
Step-free
Near a hospital
Room for 6+
30+ nights

Guest flow

Search by need.

Categories built around what a displaced household needs first.

9:41●●● ▮
airbnb.orgThank you, Marc

What happens next

1Airbnb.org or a nonprofit partner confirms the guest is eligible.
2You get a request and decide whether to accept.
3Airbnb waives service fees on the stay.
Done
1Airbnb.org or a nonprofit partner confirms the guest is eligible.
2You get a request and decide whether to accept.
3Airbnb waives service fees on the stay.

Host flow

Connecting hosts and guests.

Onboarding that makes hosting practical, ending with a thank-you and a view of who the stay will help.

Loading…

Guest flow

Orienting around the familiar.

This is a working version of the guest flow. Pick a category, open a stay, zoom the map, and send a request.

  • Search starts from home and an evacuation zone
  • “Ready now” is separate from “Confirming with host”
  • Distances to train, hospital, and groceries
  • Requests go to a partner organization first

Playing a demo. Click anywhere in it to take over.

Prototyped with Claude Code

25

Customer flow

A continuum of support.

Every stay moves through a partner, a guest, and a host, from the emergency to the review. We mapped who acts at each step, so trust is built where the handoffs happen.

01 · Eligibility
02 · Search
03 · Compare
04 · Request
05 · Stay
Partner and
Airbnb.org
Vets the application and reviews documents, then approves or denies
Request comes to the partner first
Support on call from approval through the stay
Guest
After an emergency, lands on the site, completes vetting, and uploads documents
Once approved, searches from home and the evacuation zone
Compares distances, messages hosts
Sends a request; “Ready now” or “Confirming with host”
Stays free, then leaves a review
↻ Search, compare, and request loop until a stay is confirmed. This loop is what the prototype shows.
Host
Onboards and opens their place
Gets the request and decides whether to accept
Service fees waived; a thank-you shows who the stay helps

Impact

Stays rapidly increased over two years.

250K+

Guest stays

50% took place between Q4 2020 and Q4 2022.

+70%

Small donations

Direct donations under $500, sustained over 18 months.

+15%

Host participation

Hosts opting into contributing free stays.

1 in 200

Service complaints

Customer service complaints, down from 1 in 25.

“Timah has done an excellent job creating rituals, team norms, and building team health, not just on her team but across Airbnb.org overall.”

Airbnb colleague

Airbnb.org24

In their words

“She’s revitalized design crits and helped restart product reviews, ensuring that she and other leadership members can guide and endorse the work coming from her team.”

Meta colleague

“Her own calm resilience (with upfront honesty) enables Timah to stabilize her team members.”

Airbnb colleague

“Timah consistently demonstrates exceptional communication and leadership through her ability to craft compelling narratives and introduce frameworks that drive clarity and alignment across teams.”

Airbnb colleague

“You drill down to actionable next steps and ensure that collaborators and the team have what they need to be successful.”

Meta colleague

26

Thank you

Timah Kabba

Thank you

Contact

Get in touch.

Timah Kabba
Timah KabbaMultidisciplinary design leader
Timah KabbaMultidisciplinary design leader
Based in

Boston, Massachusetts
Open to relocation